How do I return an item?

Return Process:

Your satisfaction is always our top priority. Please feel free to contact us via our customer service line 877-999-4847 if you would like live help. An RMA (Return Merchandise Authorization) from Wireless Marketing Enterprises, LLC d/b/a Safety Smart Gear (hereinafter SSG) must first be obtained prior to any return:

1. The form may be completed and submitted using the following link: RMA Request Form.

2. You may also email us at returns@safetysmartgear.com and we will forward an RMA Request Form via email.

3. SSG will respond to your RMA request via email within 2 business days of our receipt thereof and upon review and approval, we will provide you with the specific instructions to return your item(s). If your request does not meet this SSG return policy criteria we will notify you via email.

4. All items approved for return through the RMA process must be received within 10 business days from the date of RMA approval.

5. SSG reserves the right to cancel a return or reduce a credit amount if the product is not returned in the original packaging including all packing materials and affixed tags and labels, or if the actual condition of the returned product differs from the condition described at the time the RMA was granted.

6. Shipping charges are not refundable unless (i) it is our error or (ii) unless we approve a Return for Warranty (see below).

7. Unauthorized returns (Items returned without RMA authorization OR without the RMA Number clearly displayed) will be refused upon attempted return.

8. We highly recommend you insure your RMA return package(s), as we are not responsible for any items that are lost or damaged during shipping. No refund will be given for damaged items due to poor packaging.

9. SSG reserves the right to reject returns that do not meet our return criteria.

10. Important: Please provide us with the tracking number information for the approved RMA item(s). It will expedite our processing of your return.

What is your return policy?

Returns for Warranty: If you would like to request a return for warranty claim evaluation, please submit a request for an RMA within 14 days of receipt of delivery and indicate you are requesting a Return for Warranty claim evaluation. Please note that while we make every effort to process warranty claims expediently, they can take 15 business days or longer to process as warranty evaluations are made at the manufacturers facilities. If your returned item(s) is/are deemed to be defective, you will be notified via email and the defective product will be replaced. Your shipping cost to return the defective item (as specified in the RMA approval) will be refunded to you, and you will not be responsible for the cost of shipping the replacement item back to you. Specific item warranties vary by manufacturer and even by product line. The warranty is limited to the terms of the original manufacturers warranty.

Returns for Exchange: If you would like to request a return for an exchange, please submit a request for an RMA within 14 days of receipt of delivery and indicate you are requesting a return for an exchange. Also indicate the desired change in size, color, item, etc. Note: Exchanges are for only the size and color of the same product. Exchanges outside a product line is a return and subsequent new purchase. All items you return must be in the original packaging including all packing materials and affixed tags and labels, and must be unused and in saleable condition as determined in accordance with our guidelines as stated. You will be notified via email of SSG determination within 3 to 5 business days of our receipt of your returned items. Items that are special order and/or have customized printing or other customized features are NOT eligible for a Return for Exchange. Some items that require lead time are not eligible for a Return for Exchange. All Crossfire Safety Eyewear may not be returned unless defective. Neese products are NOT eligible for a Return for Exchange. You are responsible to pay the shipping cost to have your exchanged items returned, and for the shipping cost to have your new items shipped back to you. Your replacement items cannot be shipped prior to SSG approving your returned items.

Returns for Refund: If you would like to request a return for a refund, please submit a request for an RMA within 14 days of receipt of delivery and indicate you are requesting a Return for Refund. Please also state your reason for your refund request. Please also note that a 20% restocking fee will be charged and deducted from your refund. All items you return must be in the original packaging including all packing materials and affixed tags and labels, and must be unused and in saleable condition as determined in accordance with our guidelines as stated. You will be notified via email of SSGs determination within 3 to 5 business days of our receipt of your returned items. Items that are special order and/or have customized printing or other customized features are NOT eligible for a Return for Refund. Some items that require lead time are not eligible for a Return for Refund. All Crossfire Sunglasses may not be returned unless defective. You are responsible to pay the shipping cost to have your items returned. Refunds will be processed within 2 business days from the date of our approval of your returned items, and will be paid using the same method of payment that was used at the time of sale.

Important Note Regarding Shipping: We are not responsible for items damaged through the shipping process. Although it is a rare occurrence, it can happen and you may request a quote for shipping insurance. Please contact us with any questions. The customer must take delivery of all the product on the order that qualified the order for free shipping to maintain free shipping. If a part of the order is cancelled or unable to be delivered (due to backorder, discontinued product, etc.) then the shipping cost for the remainder of the order may be deducted from the amount to be refunded on the order.