Safety Smart Gear's COVID-19 Information
SAFETY SMART GEAR RESERVES THE RIGHT TO CANCEL AND REFUND ANY ORDER DUE TO STOCK LEVELS AND/OR UNFORESEEN CIRCUMSTANCES.
IMPORTANT: Due to the high demand and today's fluid PPE marketplace, pricing & availability from manufacturer may fluctuate up or down without notice. Please be aware, due to overwhelming demand and backorder conditions during the COVID-19 pandemic, many PPE product manufacturers may not allow cancellation of orders. Upon initial order processing and notification of a backorder, you will have the option to cancel your order at that time.
FREE SHIPPING OFFERS DO NOT APPLY TO PPE PRODUCTS
At Safety Smart Gear, we value the health and safety of our customers, employees, our friends and family above anything else. We are keeping up with the guidance of the World Health Organization, CDC and state and local authorities related to travel, quarantine, meetings and events, and we will continue to adjust our practices accordingly. We are available to reach during our normal operating schedule (8:00AM EST - 5:00PM EST, Monday - Friday). We've moved most of our staff to work remotely. Only a few workers are in office, and they remain physically distanced from each other throughout the day.
Policy Updates Because of COVID-19
Some policy changes have been required due to the current global pandemic. As the situation remains fluid, changes may occur without notice, so please keep watching our website for any updates. Please see the information below pertaining to product manufacturers' updates.
COVID-19 Related Products
Because of the extreme demand and very limited stock, COVID-19 related items do not qualify for free shipping or coupon discounts and all sales are final and non-refundable.
COVID-19 Return Policy Update For everyone’s protection and safety during the COVID-19 Pandemic, Safety Smart Gear and its PPE manufacturers have implemented an expanded no-return policy. Due to the personal use and nature of certain products, these will be considered non-returnable. Any product that is designed to be worn on or near the face or hands is considered non-returnable until further notice.
These items include (but are not limited to):
- Disposable Gloves
- Disposable Garments
- Heat Stress Protection
- Neck Gaitors
- Head Protection
- Safety Glasses
- Face Shields
UPS - Shipping
Suspension of Service Guarantee
Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020.
As the effects of the Coronavirus impact our infrastructure, we will continue to seek guidance from local, state, and national government entities to ensure that we fully align with their regulations. We are committed to continue operating globally except where constrained by government restrictions.
Changes to Commitment Times
Commitment times for UPS Next Day Air Saver® and UPS 2nd Day Air A.M.® services scheduled for delivery on or after March 30, 2020 will be extended to end-of-day until further notice.
Prior to shipping, please check to see if the recipient’s location is open, since business opening hours may have changed due to local restrictions. If the location is closed, we will hold your shipment and attempt to complete the delivery at a later date if the receiving location has indicated to UPS that it will re-open within 9 days. However, if the location is closed indefinitely, UPS will return the package to the sender.
COVID-19 Safety Gear Manufacturer Information
The following information is about how the COVID-19 pandemic relates to each manufacturer/brand and their products that Safety Smart Gear sells on our website. Some provide messages about garment safety, shipping or their return policy. We encourage you to read the manufacturers' messages about the products you are purchasing in order to be most accurately informed before buying.
On March 11, 2020 the World Health Organization declared a global pandemic due to the novel coronavirus (COVID-19). It’s an unprecedented time that has disrupted business operations, our education systems, our communities and our workplaces. In the face of uncertainty as the situation continues to evolve, we would like to reassure you that the health and wellbeing of our community is our top priority and foremost concern.
Since the coronavirus emerged, we have taken swift action to protect our team members by eliminating all domestic business travel. We immediately reinforced our hand hygiene program and have enhanced our facility cleaning protocols with additional sanitizing and disinfecting. Team members have access to additional cleaning and hygiene products, and we are conducting customer and vendor partner meetings remotely. Our managers are using flexible work practices to differentiate shifts, distance employees from each other and utilizing work-from-home practices as appropriate so we can support our customers and keep our employees safe.
Our warehouse employees are critical to our business and we have restricted access to our warehouses for their benefit as well as supporting our customers’ essential business needs.
All our actions in response to COVID-19 are consistent with guidance from the CDC and the World Health Organization.
As a PPE manufacturer and supplier, we play a key role in keeping people safe, healthy and productive. That means ensuring to the best of our ability, critical products remain available to our customers. As you would expect, we are experiencing unprecedented demand for certain products. We are therefore taking a proactive, responsible approach to managing distribution of available inventory. Orders that exceed normal levels (stockpiling) are being filled at standard usage volume, we are declining orders from businesses that are not current customers, and we have prioritized areas of criticality, such as customers where outbreaks have occurred.
As of March 23rd, 2020, the Governor of Washington State has ordered a Shelter in Place demand. As a distributor of PPE products, we are an essential business which remains open during this time and will make every effort to ship timely and efficiently. We remain committed to keeping you informed and will continue to provide information as it becomes available. Please stay well.
[Friday, March 20, 2020] Due to the impact the Corona virus – Return Requests will be temporarily suspended until further notice. We will monitor the situation, and will review when returns can be processed.
As the COVID-19 pandemic continues its spread globally, we have taken tremendous precautions to ensure that we can support our employees and customers in the most effective manner possible. Over the last 30 days, we have experienced unprecedented demand levels for disposable gloves, clothing, protective goggles, face shields and respiratory protective devices. While we have worked aggressively to mitigate this situation as much as possible, this combination of demand strength coupled with global supply challenges has created difficulties in servicing these orders productively. In order to help manage this situation and support all customers in a fair and equitable manner, we are implementing the following changes to our order policies effective immediately:
Pricing is subject to change outside of our normal pricing schedule. This may include backorders and future dated orders for these high demand pandemic items. Your PIP® customer service representative will advise of any price changes prior to shipment.
We are no longer able to accept broken case orders for Disposable Gloves. All orders for Disposable Gloves must be ordered in Full Case Quantities (FCQ).
Returns for Disposable Items will not be permitted.
We believe these actions are necessary to ensure that we maintain the highest degree of quality for our products while allowing our team to provide the needed protective equipment to the market as quickly as possible. As a leader in the Safety market, we take great pride in providing you the best products and services to support these essential industries. We are committed to reviewing this policy when market conditions change and updating accordingly.
Port Authority, Port and Company, Company Casuals:
As we all go through this COVID-19 crisis together, our priorities are trying to stay healthy and keeping our companies viable at a time when most of our customers aren’t working and the events we sell to are not happening. We wanted to share some steps we are taking at Company Causals.
Our entire office staff is working remotely.
Our distribution center network is currently operating with limited staffing, with the exception of New Jersey, which we currently expect to reopen on April 2. We will do all that we can to remain as operational as possible, respect local and state regulations, practice suggested distancing and other recommended health measures in all operating buildings.
We have worked with our banks to fully draw our line of credit, giving us the resources we need to weather a long economic downturn. We have cut expenses wherever we can, including delaying the launch of our 2021 Apparel, Bags and Caps Catalog. Our goal is to keep everyone at Company Causals employed. That being said, we have had to cut hours significantly for our hourly employees and our salaried employees are all taking significant pay cuts. Jeremy Lott has cut his salary to $1 and has pledged to keep it there until the team’s salaries and hours are able to go back up.
On a positive note, we are honored to be part of a consortium of American textile companies, many in our industry, including Hanesbrands and Fruit of the Loom, to produce protective masks. Designed in coordination with the U.S. Department of Health and Human Services and approved by the Food and Drug Administration, these masks will be distributed as part of the Federal government’s efforts to fight COVID-19. There is obviously a terrible shortage of protective supplies and SanMar is working hard to retool factories in order to ramp up to ten million protective masks per week to support these efforts. To say this has been a massive undertaking would not do it justice. The next few weeks and months will be hard. Our only chance is to get through this together. We are here for you.