Returns & Exchanges
How do I return an item?
Return Process:
Your satisfaction is always our top priority.
Products are shipped from and returned to the manufacturer. Due to heavy demand and shortage of supply, there is a service fee for all product exchanges and returns.
A Return Merchandise Authorization (RMA) from Safety Smart Gear, Inc. (SSG) must first be obtained prior to any return:
(1) Email us at returns@safetysmartgear.com with the details of your request.
(2) SSG will respond to your RMA request via email within 3 to 5 business days of our receipt thereof and upon review and approval, we will provide you with the specific instructions to return your item(s). If your request does not meet this SSG return policy criteria we will notify you via email.
(3) All items that you are returning, and that have been approved for return through the manufacturer’s RMA process, must be received within 10 business days from the date of the RMA approval. SSG reserves the right to void a return if it has been more than 10 business days since the RMA was issued.
Important Notes:
- Your return product(s) must be in 100% resaleable condition. The manufacturers reserve the right to void a return if the product is not returned in the original packaging including all packing materials and affixed tags and labels, or if the actual condition of the returned product differs from the condition described at the time the RMA was granted.
- Shipping charges are not refundable unless the manufacturer has approved a Return for Warranty (see below).
- Unauthorized returns (Items returned without RMA authorization OR without the RMA Number clearly displayed) will be refused upon attempted delivery.
- We highly recommend that you insure your RMA return package(s), as we are not responsible for any items that are lost or damaged during shipping. No refund will be given for damaged items due to poor packaging.
- SSG reserves the right to reject returns that do not meet our return criteria.
- Important: Please provide us with the tracking number information for the approved RMA item(s). It will expedite our processing of your return.
What is your return policy?
Return Process: Please follow the return process as outlined above to be eligible for any returns.
Returns for Warranty: If you would like to request a return for warranty claim evaluation, please submit a request for an RMA within 14 days of receipt of delivery and indicate you are requesting a Return for a Warranty claim evaluation. Please note that while we make every effort to process warranty claims expediently, they can take 15 business days or longer to process as warranty evaluations are made at the manufacturer’s facilities. If your returned item(s) is/are deemed to be defective, you will be notified via email and the defective product will be replaced. Your shipping cost to return the defective item (as specified in the RMA approval) will be refunded to you, and you will not be responsible for the cost of shipping the replacement item back to you. Specific item warranties vary by manufacturer and even by product line. The warranty is limited to the terms of the original manufacturer’s warranty.
Returns for Exchange: Please note that a 20%-30% (varies per manufacturer) service fee (minimum $25) will be charged. To be eligible for a return for an exchange, you must submit a request for an RMA within 14 days of receipt of delivery and indicate you are requesting a return for an exchange. Also indicate the desired change in size, color, etc. Exchanges, upon approval, in most cases will require you to purchase your replacement order online for the correct option of the same product as indicated above. All items you return must be in the original packaging including all packing materials and affixed tags, labels and must be unused and in saleable condition. You will be notified via email of SSG determination within 3 to 5 business days of our receipt of your request. Items that were a special order and/or have customized printing or other customized features are NOT eligible for a Return for Exchange. Make-to-order items that require lead time are not eligible for a Return for Exchange. All Crossfire Safety Eyewear may not be returned unless defective. Neese and Tough Duck products are NOT eligible for a Return for Exchange. All shipping costs on a return for an exchange are the responsibility of the customer. Refunds will be processed within 3 – 5 business days after the manufacturer has received your RMA Return and has inspected/approved returned goods for credit, less any applicable fees.
Returns for Refund: Please note that a 20%-30% (varies per manufacturer) restocking fee (minimum $25) will be charged and deducted from your refund. To be eligible for a return for a refund, you must submit your request within 14 days of receipt of delivery. Please also state your reason for your refund request. All items you return must be in the original packaging including all packing materials and affixed tags, labels and must be unused and in saleable condition. You will be notified via email of SSGs determination within 3 to 5 business days of our receipt of your request. Items that were a special order and/or have customized printing or other customized features are NOT eligible for a Return for Refund. Make-to-order items that require lead time are not eligible for a Return for Refund. Neese and Tough Duck products are NOT eligible for a Return for Exchange. All Crossfire Sunglasses may not be returned unless defective. All shipping costs on a return are the responsibility of the customer. Refunds will be processed within 3 – 5 business days after the manufacturer has received your RMA Return and has inspected/approved returned goods for credit, less any applicable fees.
Important Note Regarding Shipping: We are not responsible for items damaged through the shipping process. Although it is a rare occurrence, it can happen, and so we recommend that you obtain shipping insurance. Please contact us with any questions. The customer must take delivery of all the products on the order that qualified the order for free shipping to maintain free shipping. Shipping costs are not eligible for refund if a part of the order is canceled, returned, or unable to be delivered (due to backorder, discontinued product, etc.).